The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state regulators to crack down.

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

A Milford man who was severely injured on March 25 after he became pinned between his own car and a National Grid truck has ...

The DPU says the utility company can not charge more than 60 days of backpay after months of billing failures thousands of customers, according to NBC Boston. In a letter, they said that National Grid ...

The Massachusetts Department of Public Utilities (DPU) says around 35,000 customers didn’t get their monthly bills when ...

In a letter, they said that National Grid hasn’t sent bills to an upwards of 35,000 of its customers since as far back as October. The problem was heightened by National Grid’s failure to ...