The change marks a major improvement in customer service, allowing beneficiaries and applicants to manage their Social ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

The agency's newly minted commissioner faced pointed questions from lawmakers about the future of the agency and its ability to pay Americans their benefits and protect their privacy.

The new Social Security Commissioner would be well served by re-committing the Social Security Administration to providing ...

New Social Security Commissioner faces pointed questions about staffing, privacy Beginning of dialog window. Escape will cancel and close the window.

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

Social Security staffing was already at a ten-year low when President Donald ... phone disconnects, or AI chatbot issues. When we do get put into the queue, wait times seem to be up from last year ‒ ...