For a “real lesson in torture,” try calling your local Social Security Administration office with a question.

A new letter sent to the SSA Commissioner Frank Bisignano follows Nextgov/FCW reporting that an anti-fraud check installed on the agency’s phone lines found very little likely fraud.

Gallia County 911 is currently experiencing phone line issues due to a widespread outage.

As California grapples with a $12 billion budget deficit, that state’s peer-run phone service that provides free 24/7 mental health support to thousands of residents across the state could fa… ...

The SSA commissioner has said the agency is pursuing "a massive technology effort" to reduce phone wait times, including incorporating artificial intelligence.

New York City — Frank Bisignano, commissioner of the Social Security Administration, told CBS News that he believes technology, and specifically artificial intelligence, could be the key to ...

SSA still has some anti-fraud provisions in place that were introduced this spring for direct deposit changes made over the phone.

Since SSA installed new anti-fraud checks on claims made over the phone, only two claims out of over 110,000 were found to likely be fraudulent, according to internal documents obtained by Nextgov ...

DOGE went looking for phone fraud at SSA — and found almost none Since SSA installed new anti-fraud checks on claims made over the phone, only two claims out of over 110,000 were found to likely ...

Applying for Social Security by phone can involve long wait times. If your account is flagged as a possible fraud risk, you may not be able to complete your application over the phone. Having all ...

Question: Can we still change our direct deposit for Social Security over the phone or not? I called the 1-800 number, but the recording was so quick I couldn’t understand. I am moving to North ...

Data provided by the Social Security Administration shows wait times for phone calls are up roughly 40% so far in 2025.