The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

A new letter sent to the SSA Commissioner Frank Bisignano follows Nextgov/FCW reporting that an anti-fraud check installed on the agency’s phone lines found very little likely fraud.

For a “real lesson in torture,” try calling your local Social Security Administration office with a question.

Over the last several weeks, the agency has stopped making public 34 real-time performance metrics about things like how long they will have to wait to reach a live person on the phone ... reporters ...

Social Security workers are being reassigned to man the phone line to deal with long wait times. But that's not going to fix the problem DOGE created.

Although it's still early in his second term, here’s what Trump has done with Social Security so far. (A separate story looks at what Trump has done with Medicare so far).

Republicans again blocked an attempt to subpoena billionaire and former DOGE leader Elon Musk.

PHILADELPHIA -- For a “real lesson in torture,” try calling your local Social Security Administration office with a question. That’s what Marcia Chestnut, a 62-year-old former housekeeper ...