T he Social Security Administration (SSA) has officially reversed its decision to eliminate phone-based services, ensuring that Americans can continue using the SSA phone line after Monday, April 14.

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

Disability claims are taking 200 to 230 days to process, according to a recorded message on the SSA 1-800-772-1213 phone line as of 10 a.m. March 27, and there was an anticipated wait time of five ...

However, people who are flagged for fraud "would be required to perform in-person ID proofing for the claim to be further processed," the Social Security Administration said in a Tuesday post on X ...

Bisignano's suggestions for revamping the SSA phone system come as the agency continues to struggle with serving the nearly 70 million Americans reliant on Social Security benefits each month.

Social Security phone service changes: What to know. On Monday, the SSA implemented two changes to its phone service. First, those who need to change their direct deposit information can no longer ...

The Social Security Administration says Americans will no longer be able to change direct deposit and other banking information with the agency by phone, a practice it claims opens the door to fraud.

The Social Security Administration will complete a five-year IT modernization plan in 2022 and is looking to expand digital and automated services next year.

Since SSA installed new anti-fraud checks on claims made over the phone, only two claims out of over 110,000 were found to likely be fraudulent, according to internal documents obtained by Nextgov ...

Best times to call the Social Security Administration. The SSA typically receives 80 million calls each year to its national 800 phone number. Based on the average daily call volume data from ...

Disability claims are taking 200 to 230 days to process, according to a recorded message on the SSA 1-800-772-1213 phone line as of 10 a.m. March 27, and there was an anticipated wait time of five ...