The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they say the company can not charge those customers for an ...

The Department of Public Utilities is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts. The agency says about 35,000 gas customers ...

BEN YOUR REPORTING. GETTING MORE RESULTS TONIGHT? YEAH. ED MARIA. WE STARTED PUSHING FOR ANSWERS AFTER VIEWER AFTER VIEWER TOLD US THEY WEREN’T GETTING BILLS AND THEY WERE WORRIED THEY’D GET ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

CRACK DOWN. BEN IS BACK WITH AN UPDATE. BEN MARIA. ON MONDAY, THE MASSACHUSETTS DEPARTMENT OF PUBLIC UTILITIES ORDERED NATIONAL GRID RIGHT HERE NOT TO COLLECT ON CHARGES OLDER THAN 60 DAYS IF IT ...

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...

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