Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s ...

SSA workers say the recent decision to involuntarily reassign 1,000 field office employees to man the 1-800 number flies in ...

The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.

Social Security Commissioner Frank Bisignano has a “technology agenda” to improve productivity at the agency, which has shed thousands of staff since January, he told lawmakers Wednesday. SSA ...

Social Security workers are being reassigned to man the phone line to deal with long wait times. But that's not going to fix ...

After months of job cuts, leadership turnover and other turmoil at the Social Security Administration, the agency’s newly minted commissioner faced pointed questions from lawmakers about the ...