The bank experienced a “technical issue” with a third-party vendor this week, impacting some account services like deposits and payment processing.
A “technical issue” of a third-party vendor that Capital One uses is affecting some of the bank’s customers to access deposits and other services.
A technical glitch at Capital One has left thousands of banking customers unable to access their bank accounts, process payments, or receive direct deposits since Wednesday, January 15. The banking giant, which serves over 100 million clients across the U.S., Canada, and the U.K., is scrambling to resolve the problem that has persisted until today.
The company said a technical issue with a third-party vendor was to blame for a disruption with deposits and payment processing that stretched into the weekend.
Capital One is responding to customers taking to social media to complain about an outage for its banking customers on Thursday, January 16.
FIS Global, the Capital One service provider involved, said it has "restored access" and processing should be done Friday.
A service disruption continues to hamper customers of Capital One, with some frustrated that they are unable to see their deposits. As of 8:04 a.m.
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