In 2022, the martech count climbed to 9,932 — up 24% from 2020 — with churn also on the rise. Nearly 1,000 solutions ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

Too often, people show up to an LLM with only a vague idea of what they’re looking for, trust the AI model to do their work ...

Parloa, an innovator in Agentic AI for customer experience, today announced it has secured $120 million in Series C funding, bringing the company’s valuation to $1 billion. Durable Capital Partners, ...

Latest GoTo Connect advancements deliver a powerful unified inbox, new mobile features, and practical AI capabilities for enhanced productivity and customer interactions  BOSTON, May 6, 2025 – GoTo, ...

Empowering every team member—from frontline staff to partners—to think, act and connect with purpose is the foundation of ...

Adam Berinsky is the Mitsui Professor of Political Science at MIT and serves as the director of the MIT Political Experiments Research Lab (PERL). In addition, he is a Faculty Affiliate at the ...

What doing the dishes taught me about clear expectations and supportive feedback in delivering meaningful customer ...

Webflow Cloud tears down the wall between websites and web apps SAN FRANCISCO, May 5, 2025 /PRNewswire/ -- May 5, 2025 – Webflow today announced Webflow Cloud, a major expansion of its platform that ...

Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations to deliver a modern, proactive customer experience PALO ALTO, Calif. and PHOENIX, May 05, ...

Traditional databases rely on manually inserting keywords into file metadata. The methodology is suitable in many instances ...

O'Flanagan, former chief product officer at Sitecore, was appointed as CEO in April of 2024. Eric Stine, new CEO, previously ...