WE INVITE ALL OF YOU TO SEND YOUR STORY IDE National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and ...

National Grid electric customers may soon see millions returned to them after Massachusetts regulators penalized National Grid for a slew of customer complaints. A spokesperson for the Department of ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

In a letter, they said that National Grid hasn’t sent bills to an upwards of 35,000 of its customers since as far back as October. The problem was heightened by National Grid’s failure to ...

In a separate action, National Grid is expected to be required to return $15 million to utility customers after Massachusetts regulators penalized the company for a slew of consumer complaints ...