I SHOWED YOU MONDAY NIGHT HOW THOUSANDS OF NATIONAL GRID CUSTOMERS SAY THE COMPANY WENT ALL WINTER WITHOUT SENDING THEM A SINGLE BILL, AND IT WASN’T FOR LACK OF TRYING ON THE CUSTOMER’S PART.

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The repeated problems at National Grid paint a picture of a utility company where customer service is in ... Simmoneau's extensive reporting on consumer frustration with all of the state's providers.