The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

Frustrated customers of National Grid — who were hit with multiple months of bills all at once — said the company isn't doing enough to comply with a state order to waive old charges.

National Grid electric customers may soon see millions returned to them after Massachusetts regulators penalized National Grid for a slew of customer complaints. A spokesperson for the Department of ...

See reviews below to learn more or submit your own review. National Grid has delivered electricity and natural gas services to the northeastern United States and the United Kingdom since the 1990s.

If it feels like your rates just went up … they did. Under already-approved rate hikes, the average National Grid customer in Queens, Brooklyn and Staten Island saw a bill increase of $30.18 ...

"These prices are significantly higher than they were last year," said Melanie Littlejohn, National Grid's regional vice president for customer and community management. Advertisement Article ...

Talks to hammer out a new contract for nearly 1,200 unionized National Grid workers continued into the night Friday, with Gov. Kathy Hochul urging both sides to reach a "fair agreement." ...

I SHOWED YOU MONDAY NIGHT HOW THOUSANDS OF NATIONAL GRID CUSTOMERS SAY THE COMPANY WENT ALL WINTER WITHOUT SENDING THEM A SINGLE BILL, AND IT WASN’T FOR LACK OF TRYING ON THE CUSTOMER’S PART.