The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

In response, National Grid issued an apology and said it will cooperate with the state order. However, several customers said that cooperation has not translated to the utility's customer service reps ...

Since the bill relief and recovery will be based on gas usage, National Grid says an average customer could get up to a $40 ...

See reviews below to learn more or submit your own review. National Grid has delivered electricity and natural gas services to the northeastern United States and the United Kingdom since the 1990s.

If it feels like your rates just went up … they did. Under already-approved rate hikes, the average National Grid customer in Queens, Brooklyn and Staten Island saw a bill increase of $30.18 ...

In a stement, the company said: “Dear Valued Customer, we regret to inform ... he should get his Power Minister to break the national grid into smaller units and embrace other options like ...

I SHOWED YOU MONDAY NIGHT HOW THOUSANDS OF NATIONAL GRID CUSTOMERS SAY THE COMPANY WENT ALL WINTER WITHOUT SENDING THEM A SINGLE BILL, AND IT WASN’T FOR LACK OF TRYING ON THE CUSTOMER’S PART.