SSA workers say the recent decision to involuntarily reassign 1,000 field office employees to man the 1-800 number flies in ...

Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s ...

Social Security workers are being reassigned to man the phone line to deal with long wait times. But that's not going to fix ...

The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.

Advocates warn the SSA may lose more staff than expected under a reclassification plan, risking service disruptions for millions.

The Social Security Administration is introducing a new chatbot for employees powered by generative artificial intelligence, according to an internal email obtained by Nextgov/FCW.

Social Security Commissioner Frank Bisignano has a “technology agenda” to improve productivity at the agency, which has shed thousands of staff since January, he told lawmakers Wednesday. SSA ...

Social Security employees are feeling "overwhelmed" and wait times for phone services are up as workforce cuts from the Trump administration are being felt throughout the agency.

Newly sworn-in Social Security chief Frank Bisignano, who previously was a Wall Street executive, told staffers he had to Google the SSA job when it was offered to him.

Social Security employees are feeling "overwhelmed" and wait times for phone services are up as workforce cuts from the Trump administration are being felt throughout the agency.