The Social Security Administration (SSA) has officially reversed its decision to eliminate phone-based services, ensuring that Americans can continue using the SSA phone line after Monday, April 14.

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

The SSA commissioner has said the agency is pursuing "a massive technology effort" to reduce phone wait times, including incorporating artificial intelligence.

In the last-minute switch, the SSA delayed DOGE-induced changes but also said disability beneficiaries will be able to maintain using phone services. However, applicants and beneficiaries for ...

The Social Security Administration receives 80 million calls every year. Timing is everything if you want to get through.

SSA still has some anti-fraud provisions in place that were introduced this spring for direct deposit changes made over the phone.

Social Security will no longer let people change bank information by phone, alleging the practice is behind direct deposit fraud.

DOGE went looking for phone fraud at SSA — and found almost none Since SSA installed new anti-fraud checks on claims made over the phone, only two claims out of over 110,000 were found to likely ...

The agency said it's reversing a decision to cut phone services for identity verification after a backlash from seniors.

While some changes to the Social Security Administration went into effect this week, the agency has also addressed rumors about its communications.

As for the Social Security website (ssa.gov ), it has been overwhelmed at times amid rapid policy changes, budget cuts and federal layoffs (including at SSA )—many millions of Americans flock to ...

In the last-minute switch, the SSA delayed DOGE-induced changes but also said disability beneficiaries will be able to maintain using phone services. However, applicants and beneficiaries for ...