T he Social Security Administration (SSA) has officially reversed its decision to eliminate phone-based services, ensuring that Americans can continue using the SSA phone line after Monday, April 14.

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

Social Security workers are being reassigned to man the phone line to deal with long wait times. But that's not going to fix the problem DOGE created.

Disability claims are taking 200 to 230 days to process, according to a recorded message on the SSA 1-800-772-1213 phone line as of 10 a.m. March 27, and there was an anticipated wait time of five ...

However, people who are flagged for fraud "would be required to perform in-person ID proofing for the claim to be further processed," the Social Security Administration said in a Tuesday post on X ...

The Social Security Administration (SSA) says reports that it will end telephone services are “inaccurate,” but system changes are being implemented to prevent fraud. “SSA is increasing its ...

Bisignano's suggestions for revamping the SSA phone system come as the agency continues to struggle with serving the nearly 70 million Americans reliant on Social Security benefits each month.

As for the Social Security website , it has been overwhelmed at times amid rapid policy changes, budget cuts and federal layoffs (including at SSA )—many millions of Americans flock to the ...

Social Security phone service changes: What to know. On Monday, the SSA implemented two changes to its phone service. First, those who need to change their direct deposit information can no longer ...

The Social Security Administration says Americans will no longer be able to change direct deposit and other banking information with the agency by phone, a practice it claims opens the door to fraud.

Since SSA installed new anti-fraud checks on claims made over the phone, only two claims out of over 110,000 were found to likely be fraudulent, according to internal documents obtained by Nextgov ...