The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

Since the bill relief and recovery will be based on gas usage, National Grid says an average customer could get up to a $40 break on their bills in March and April. The company says that average ...

THROUGH THE MAIL OR ONLINE. I SHOULDN’T HAVE TO BEG FOR MY BILLS AS A CUSTOMER. IT’S FUELING ANXIETY OVER HOW MUCH THESE CUSTOMERS MIGHT OWE ONCE. NATIONAL GRID FINALLY DOES GET ITS ACT TOGETHER.

If I could give National Grid negative stars I would. I have had them for years and their rates for both gas and electric continue to skyrocket. My usage has gone down, but the price for "delivery ...

If it feels like your rates just went up … they did. Under already-approved rate hikes, the average National Grid customer in Queens, Brooklyn and Staten Island saw a bill increase of $30.18 ...

Residents packed a Utilities Committee meeting Tuesday at City Hall to voice outrage over spiking gas bills and delivery ...

In a stement, the company said: “Dear Valued Customer, we regret to inform ... he should get his Power Minister to break the national grid into smaller units and embrace other options like ...