The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...

The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

Rhode Island Energy will pay nearly $8 million to compensate ratepayers for a billing scheme that occurred under National Grid, the previous owner. National Grid intentionally misfiled invoices in ...

If I could give National Grid negative stars I would ... report and view outages and set up online bill-pay from the company’s home page. You can also choose how you want to pay your bill ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.